Sales Representative (ASR)

Career Area

Sales

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

EPD has an opening for an Aftermarket Sales Representative (ASR), located in Dubai.

Job Purpose

The EP Aftermarket Sales Representative, part of the EP Aftermarket Sales Execution team, is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer facing role will focus on our key growth objectives including key account planning, Customer Value Agreement (CVA) & eCommerce growth, and digital services growth, with the overall goal of increases EP Services revenue for Diesel and Gas Engines.

This role is located in Dubai, UAE and will report to Aftermarket Regional Sales Manager.

What You Will Do

1. Be responsible for European Dealers
2. Work dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.
3. Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services
4. Work with internal sales support teams identify and drive regional actions to support services growth.
5. Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
6. Increase dealer sales of parts and services through eCommerce to reach long-tail customers
7. Create and execution key account plans for large accounts
8. Increase customer and dealer engagement with digital services and solutions to increase customer value.
9. Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

Key Skills For Your Successful Assignment

Customer Focus: Knowledge of the values and practices that align to customer needs and satisfaction. Ability to leverage that information by creating customized customer solutions.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Education And Experience

1. University degree preferably in engineering, business or marketing
2. Extensive commercial experience involving dealer and/or customer facing positions (3+ years)
3. Regional industry expertise
4. Previous experience of working in a multinational company and collaborating with a global team

Top Candidates Will Also Have

1. Fluency in English is a must and Spanish or Italian (spoken and written) is preferable.

Additional Information

1. This role may travel up to 40% of the time.
2. This position will be in Dubai, UAE in a hybrid role.

Posting Dates

Caterpillar is an Equal Opportunity Employer (EEO).