Sales Representative

Indoor Sales Representative

Job Summary

The Indoor Sales Representative serves as the face of the Lottery and must always present themselves with professionalism and excellence. This role plays a critical part in delivering an exceptional shopping experience for all customers. Utilizing expert product knowledge and advanced sales techniques, the Sales Executive is responsible for meeting sales targets and promoting product offerings, including new launches. Additionally, the Sales Executive is expected to maintain store presentation, assist with stock replenishment, and process payments efficiently.

In striving for excellence, all employees are expected to demonstrate Commitment, Integrity, Empathy, and Flexibility.

Key Responsibilities

1. Sales Achievement:

• Achieve daily, weekly, and monthly sales targets through advanced sales techniques and expert knowledge of product lines.

• Maximize selling opportunities through upselling and cross-selling.

2. Guest Experience:

• Ensure high levels of customer satisfaction by delivering exceptional customer service.

• Communicate professionally and effectively with all customers and colleagues, creating a welcoming and respectful environment.

• Assess customer needs and offer appropriate product recommendations, ensuring the highest level of guest engagement and loyalty.

3. Merchandising:

• Maintain high visual merchandising standards, ensuring product displays are clean, organized, and align with guidelines.

• Ensure all products are properly displayed, and the most current point of sale materials are visible to customers for maximum impact.

4. Operations & Other Duties:

• Handle daily stock management, including receiving, organizing, and maintaining stock levels.

• Process customer transactions accurately and efficiently, handling cash and card payments with care and ensuring no discrepancies

• Participate in store inventory checks and stock management as required.

• Ensure the store is clean, tidy, and well-prepared for customers.

Key Competencies

1.Retail Affinity & Understanding:

• Passion for retail with a strong understanding of market trends and consumer behavior in the Lottery industry and products.

2.Sales & Customer Service Excellence:

• Ability to engage customers, understand their needs, and deliver tailored product solutions to drive sales.

3.Merchandising & Store Presentation:

• Maintain impeccable store presentation standards, with attention to detail in visual merchandising and stock management.

4.Operational Efficiency:

• Ensure smooth daily operations, including transaction management and stock replenishment.

5.Adaptability & Flexibility:

• Respond quickly to changing customer needs and assist with various operational tasks as needed.

Behavioral Competencies

Manners & Attitude:

• Maintain a positive and professional attitude, even in challenging situations. Build rapport with customers and colleagues.

Teamwork:

• Work collaboratively with the store team to achieve common sales and operational goals.

Trustworthiness:

• Be punctual, reliable, and able to consistently deliver on commitments, going above and beyond when needed.

Qualifications:

• Minimum of 2 years of experience in retail or a similar customer-facing role.

• Experience in lottery or a related industry preferred.

• Fluency in English is required; proficiency in Hindi, Urdu, Bengali or Arabic is a plus.