Sales Officer

Roles and Responsibilities

A global multinational software provider is now expanding its physical presence in the Middle East.

Job Description

• Proactively service and support clients and external stakeholders.
• Conduct advanced training on products via phone, web-based, and face-to-face meetings.
• Participate in prospecting efforts including calls, emails, and new business meetings.
• Prepare, present, and recap calls with client customers.
• Field incoming calls and emails, liaise with clients, and troubleshoot problems directly involving client contacts.
• Support team members in researching and analyzing key data related to growing the health of client accounts.
• Proactively analyze processes and bring forth ideas for continuous improvement.
• Research and explain the use of various tools to expand and engage the account.
• Work with team members to implement new tools and functionality on accounts to expand the use of the product.

The Successful Applicant

• 2-4 years full-time work experience in a sales or customer success position within a technology or IT environment.
• Proficient computer skills in Microsoft Office applications.
• Excellent presentation skills.
• Desire to research and communicate with prospective clients.
• Solid analytical and problem-solving ability.
• Excellent customer service orientation.
• Desire to increase levels of leadership and job role responsibility.

Desired Candidate Profile

A sales officer is responsible for driving sales and managing customer relationships in various industries. Here are some key skills that are essential for a successful sales officer:

1. Communication Skills: Strong verbal and written communication abilities to effectively present products, negotiate deals, and build relationships.
2. Sales Techniques: Proficiency in various sales strategies and techniques, such as consultative selling, upselling, and cross-selling.
3. Customer Relationship Management (CRM): Familiarity with CRM software to track customer interactions, manage leads, and analyze sales data.
4. Negotiation Skills: Ability to negotiate terms and close deals while maintaining positive relationships with clients.
5. Product Knowledge: In-depth understanding of the products or services being sold to confidently address customer inquiries and provide tailored solutions.
6. Time Management: Effectively prioritizing tasks and managing time to meet sales targets and deadlines.
7. Adaptability: Flexibility to adjust sales strategies based on market trends and customer feedback.
8. Problem-Solving Skills: Ability to identify customer needs and provide solutions that meet those needs.
9. Team Collaboration: Working well with colleagues and other departments, such as marketing and customer service, to enhance sales efforts.
10. Goal-Oriented: A strong drive to meet and exceed sales targets, with a focus on achieving measurable results.