Sales ociate - store

Job Responsibilities

• Be the ultimate champion of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
• Ensure customer concerns are addressed promptly and professionally, and escalated in a timely manner to the store manager when necessary, keeping the customer in mind through all interactions.
• Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
• Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to upsell and cross-sell.
• Ensure store standards are maintained at all times, supporting with instore tasks including but not limited to cleanliness, tidiness, and replenishment.
• Comply with all store security policies and regulations, minimizing exposure to stock loss.
• Use advanced selling skills in order to better support the customer’s needs, generate high value transactions, and build a consistent flow of repeat custom.
• Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available instore.

Requirements

• High school certificate
• 1-2 years industry experience
• Good communication skills
• Excellent customer service
• Excellent to fluent in English