Sales & Marketing Executive

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 368 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

• Prepare all administration documents required by the Sales and Marketing Team.
• Attend to telephone, fax, and email inquiries in a timely manner.
• Coordinate all FamTrips and site inspections as required by the Sales and Marketing team.
• Maintain filing systems (manual and electronic) for the Sales and Marketing Team.
• Prepare team rosters, vacation plans, and attendance reports, and submit them timely to the HR department.
• Facilitate the Sales and Marketing team in processing gift vouchers for various resort experiences.
• Support the Sales and Marketing team with the submission and approval of complimentary forms on the Onex application.
• Provide assistance to Sales and Marketing in processing and approving invoices and LPOs on Future Log.
• Create and maintain daily, weekly, and monthly overall reporting for the Sales team in both Leisure and MICE sections.
• Assist the Sales department with travel arrangements during Sales trips, including booking flights, hotels, and travel expense reports.
• Keep constant updates on the database of customers in liaison with the Reservation/Revenue Manager & Director of Sales.
• Maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMC’s, Conference Organizers, Incentive Houses & Venue finders.
• Assist with the compilation of annual budgets, business plans, and regular action plans.
• Coordinate and maintain the supply of corporate gifts and promotional items.
• Manage stock control and ordering of department collateral.
• Assist with the preparation of new products and services.
• Perform related duties and special projects as assigned.
• Attend monthly Sales meetings.
• Work in line with business needs.
• Be aware of the Credit Policy.
• Be fully aware of Raffles standards.

Personal Attributes

• Good understanding of the luxury market.
• Good understanding of all hotel departments.
• Knowledge of sales skills and revenue management.
• Strong interpersonal skills with attention to detail.
• Strong written, verbal communication, and organizational skills.
• Strategic thinking combined with the ability to move strategy to action.
• Problem-solving skills.
• Self-motivated, creative, and confident, with a highly energetic personality.
• Creative, independent, and able to manage stress gracefully.
• Ability to meet deadlines consistently.
• Proactive and taking initiative.
• Must be organized and able to work within systems and procedures.
• Must be adaptable to changes in strategy, ideas, systems, etc.
• Must be guest service oriented.
• Proficiency in organizational planning with the ability to multi-task.

Qualifications

• Minimum 2 years’ experience in a sales or marketing role (preferred).
• Degree/Diploma in Hotel Management / Business Administration.
• Excellent knowledge of Opera Sales & Catering Sales & Microsoft Office, especially in Excel, Word, and PowerPoint.
• Understanding of the local culture and experience working in the region.
• Fluency in English, both written and spoken.