Sales Manager - Groups and Events

Summary

• Handle all leads from the sales team and direct client inquiries regarding group and banqueting requests.
• Maintain a close working relationship with clients from the initial proposal sending to onsite liaison between hotel and organizer.
• Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
• Review functions blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
• Ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
• Ensure that all credit and collection procedures established by the hotel are implemented following the established Credit Policies & Procedures.
• Develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
• Develop excellent knowledge of Opera and Envision systems to be competent in checking reservations, room type availability, and function space availability.
• Have strong hotel product knowledge and be well versed in up-selling techniques.
• Ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms, and contractual agreements.
• Ensure that all events are carried out in an innovative and stylish fashion that reflects positively on the customer’s event and remains a positive brand contact for Park Hyatt Abu Dhabi.
• Maintain complete and supported records of all sales agreements, contracts, and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
• Entertain potential and current customers based on business priorities.
• Attend and participate in site inspections.
• Have a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
• Achieve targets in terms of number of Group Room Nights, Average Rate, Banquet Covers, and revenue as set by the Director of Sales & Marketing and Director of Sales.
• Be demanding and critical when it comes to departmental standards.
• Maintain confidentiality on work issues.
• Maintain a good rapport and working relationship with staff in the department and all other departments.
• Attend and contribute to all staff meetings, departmental and hotel trainings scheduled, and other related activities.
• Fully support the Departmental Training Function in the Department assigned.
• Undertake any reasonable tasks and secondary duties as assigned by the Director of Sales.
• Respond to any changes in the Sales function as dictated by the market and the hotel.
• Project at all times a positive and motivated attitude and exercise self-control.
• Handle guest and colleague inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found, ensuring follow-up with guests.

Qualifications

Minimum 2 years work experience in government, weddings, and MICE segment or in a similar role in a luxury international brand hotel within the UAE.

Good understanding of selling techniques and banquet knowledge.