Sales Manager – Food & Beverage

An ideal candidate must have a minimum of 2 years of luxury sales experience in hospitality, luxury goods, or strategic partnership management, good understanding of F&B concepts and whom to market to, strong relationships with luxury brands across all segments. Previous experience in the GCC is an advantage.

Responsibilities

1. Acquire, develop, and manage local and international corporate, event planners, and individual guest accounts with a focus on group bookings and restaurant buyouts.
2. Form strong business relationships with key clients in sectors such as luxury goods, fashion, automotive, finance, consulting, and others to expand the network of potential group bookings.
3. Collaborate with event planners and clients to create tailored dining experiences for large-scale events, ensuring seamless execution and client satisfaction.
4. Implement and execute sales strategies, objectives, and action plans to meet and exceed predefined revenue targets for the restaurant venues.
5. Develop and leverage CRM tools to enhance client relationships, engagement, and account management.
6. Provide accurate and timely reporting on segment and account performance, identifying opportunities to improve revenue or mitigate potential shortfalls.
7. Monitor market trends, competitor activities, and industry developments to identify threats and opportunities for the restaurant venues.
8. Ensure that selling strategies and negotiation practices align with the overall goals of the resort's Food & Beverage department.
9. Act as an ambassador of the hotel's dining experiences, representing the brand at external events and industry functions.
10. Maintain up-to-date knowledge of all corporate and hotel policies, including standard operating procedures, and ensure compliance within the team.
11. Support the hotel’s learning and development initiatives, including on-the-job training for team members, to foster professional growth and excellence.
12. Uphold the highest standards of confidentiality and data protection concerning guest and client information.
13. Adhere to all policies and procedures related to Safe, Sound, and Sustainable practices at Mandarin Oriental.
14. Ensure compliance with the Mandarin Oriental Hotel Group's Social Media Policy and represent the brand responsibly on digital platforms.
15. Promote a culture of inclusivity and respect within the team, adhering to the hotel's zero-tolerance policy on harassment and discrimination.
16. Build and maintain files of key accounts, ensuring accurate and detailed account management in the system.
17. Conduct site visits and client entertainment to showcase the resort's dining offerings and enhance client relationships.
18. Support customer loyalty by delivering service excellence throughout each stage of the customer experience, increasing repeat business opportunities.
19. Handle guest complaints and feedback professionally, aiming to resolve issues promptly to maintain strong client relationships.
20. Participate in weekly and monthly department meetings, providing market insights and customer feedback to inform strategic decisions.
21. Cross-sell opportunities within the Mandarin Oriental Hotel Group portfolio to maximize client engagement through initiatives like the MObilise program.
22. Ensure all client requests and inquiries are handled efficiently and within the specified timeframe.