Sales Manager – Dubai (United Arab Emirates)

Sales Manager – Dubai (United Arab Emirates)

ITA Airways, the Italian national airline born on October 15, 2021, is expanding its activities in the United Arab Emirates and subsequently looking for experienced, motivated individuals with the desire to get involved with passion and initiative.

Job Purpose:

Deliver targeted revenue results from an allocated client portfolio, develop existing relationships and scout for new revenue opportunities.

Main Tasks

Manage and supervise the GSA activity:

ITA airways will be running commercial activity in UAE with the support of GSA. In this position, the Sales Manager will have to supervise and manage the GSA to ensure the generation of revenues through indirect and direct channels, groups, and individual traffic on leisure and corporate segments.

Portfolio and Client Relationship Management

Maintain and grow sales revenue generated by clients within designated portfolio (corporate, business, or leisure on IATA and non-IATA agencies in the territory). Develop and maintain a professional working relationship with clients to strengthen company market positioning. Ensure strong market presence by exceeding targeted sales calls. Responsible for control and optimal use of personal budget as allocated.

Identify New Business Opportunities

Identify new business opportunities within the portfolio and follow leads to new business sources in line with company strategies, with particular focus on high value flows. Constantly scout for potential new clients and make recommendations to the Country Manager for additions to the portfolio.

Sales and Promotional Activities

Create and implement promotional and marketing activities focusing on increased sales revenue with existing and potential new clients. Develop ad-hoc and co-marketing initiatives promoting ITA Airways where possible leveraging partner airlines and other industry suppliers (hotel / tourist board / car hire) to maximize impact and return of limited resources.

Client Negotiation

Prepare commercial agreement simulations for review and approval in line with Commercial guidelines. Negotiate these both internally and with clients (Trade and Corporate), providing clarity on conditions and selling benefits. Distribute net fares contracts to clients with agreed targets, monitor performance and carry out regular reviews of production and shortfalls. Identify opportunities for tactical dealing as and when agreed by company commercial policy, negotiate implementation and monitor results to shape future activity.

In-house Administration, Analysis and Reporting

Measure and monitor performance of accounts on a regular basis. Update Sales Force reporting tool with weekly call pattern of activities and appointments within given timeframe. Supply reports on an ongoing basis including feedback on client visits, new business opportunities, initiatives, and competitor activities. Carry out administrative duties as required (clients queries and calls, expense & attendance forms, etc).

Support and facilitate the transfer of funds to HQ:

In the frame of his activity, the Sales Manager will also have to support and facilitate, jointly with the local Finance Manager, all the necessary administrative tasks to have a regular and consistent transfer of funds to our HQ in Italy (if not directly transferred by ICCS).

Training and company representation

Offer product training and provide workshop participation to key agents and/or corporate clients covering all aspects of pricing, products, and services (in person, online, and email updates). Attend trade/consumer events and accompany educational trips in line with company requirements.

Education/Professional Background

• The right to live and work in UAE.
• Consolidated experience in a similar position.
• Excellent command of English and local language. Italian is an advantage.
• Interpersonal Skills: Successful relationship building across all levels & cultures.
• Motivation & Resilience: Drive to break down barriers (external and internal), negotiate successful deals and ultimately deliver revenue results.
• Communication & Impact: Ability to ensure ITA Airways is heard and remembered as a relatively small player in a crowded market.
• Responsibility & Initiative: Time management and self-motivation to deliver every day.
• Web / e-commerce: knowledge or experience in this field would be an asset.

What we offer

Salary and professional category commensurate with the candidate's experience.

Place of work

Dubai, c/o ITA Airways local premises.

If you recognize yourself in these characteristics, we look forward to your application!