Sales Force Effectiveness Specialist-CRM Admin

Sales Force Effectiveness Specialist-CRM Admin

The SFE Specialist/CRM Admin will play a crucial role in optimizing the in-house SFE processes and SAP-C4C CRM platform to drive sales efficiency and effectiveness.

This role will be responsible for administering the CRM system, managing and analyzing critical field data, generating reports, and providing actionable insights to optimize our commercial strategies and drive overall sales performance.

The role will be pivotal in field force optimization, supporting our field force teams and facilitating data-driven decision-making processes to ensure the continued success of our products and services.

1. CRM Administration:

• Manage SAP-C4C user accounts, roles and profiles.
• Develop and maintain reports, dashboards and analytics.
• Ensure data integrity and accuracy within SAP-C4C and other performance reports.

2. Data Analysis:

• Analyze KPIs data to identify trends, opportunities and areas for improvement.
• Develop and maintain KPIs to measure Field Activities Performance in accordance to PE.
• Provide insights and recommendations to Commercial Leadership based on data analysis to foster DDDM.

3. Process Optimization:

• Identify inefficiencies in SFE processes and recommend improvements.
• Implement process automation using SAP-C4C tools (e.g., workflows, approvals)
• Collaborate with sales teams to streamline workflows and increase productivity.
• Responsible for the SIP data collection and fulfill process for all eligible employees.
• Guarantees the reliability of SIP Calculations.

4. Project Management:

• Manage SAP-C4C related projects, including implementations, upgrades, and customizations along with managing the strategic partnership with the technical support vendor.
• Coordinate with cross-functional teams to ensure successful project execution.

Experience

• Minimum of 2 years at similar role in Pharmaceutical Industry.
• Experience Administering a CRM system is a MUST.

SFE Concepts & Principles

• In-depth knowledge of the SFE process, concepts and application methodologies.