Sales Executive( MICE)

Job Description

PRIMARY RESPONSIBILITIES:

1. Attends daily morning sales meeting.
2. Calls local agents, companies, organizations and airlines.
3. Contacts clients and develops business leads.
4. Documents all contacts with clients.
5. Submits call reports on a daily basis.
6. Forwards relevant confirmation to clients on any business secured.
7. Develops new business from local agents, companies, organizations and airlines.
8. Schedules sales blitz to local companies and airlines to promote the hotel.
9. Advises management of sales effort progress and bookings.
10. Follows, reviews, and advises the superior of ways to improve the Sales and Marketing Standards and Policy.
11. Performs other duties as assigned by supervisor.

Administrative Responsibilities:

1. Appraises performance of Sales employees under supervision periodically according to Human Resources policy and initiates appropriate corrective measures to improve deficiencies.
2. Exercises administrative supervision on Sales employees which includes personnel requisition, disciplinary actions, promotions, and training, and approves leave and overtime requests.
3. Checks and ensures that the jobs assigned to subordinates have been effectively completed on a timely basis and according to hotel’s expectations.
4. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
5. Proposes and executes an effective duty to ensure sufficiency of manpower in accordance with the volume of business.
6. Establishes two-way communication within and related departments.
7. Communicates effectively with guests, subordinates, immediate supervisors, and other section heads.
8. Attends daily briefing and departmental meetings as assigned by supervisor.
9. Manages time effectively by meeting deadlines.
10. Identifies and solves problems in a professional manner.
11. Assists others to ensure the operation runs smoothly and effectively.

Technical Responsibilities:

1. Knows, understands, and reviews the job description of all positions in the department and is able to perform the tasks as required.
2. Knows and understands policies of the department well and can guide others to perform the job effectively.
3. Recognizes and manages to maintain good quality products and presentation.
4. Checks, reviews, and proposes service standards established by the company.
5. Provides assistance to employees when required.
6. Maintains self and all personnel’s grooming standards.
7. Concerns and promotes the hotel’s environmental programs and other initiatives organized by the hotel and employees.
8. Manages waste by reducing and recycling, and carefully using resources.
9. Approves and is responsible for the requisition point and par stock of products used by the department.

Commercial Responsibilities:

1. Communicates effectively with guests, clients, business partners, and staff.
2. Acts as a good salesperson to promote the hotel’s image and businesses.
3. Participates in community projects or activities to promote the hotel’s image and improve community relationships.

Human Resources Responsibilities:

1. To be evaluated according to the performance evaluation program.
2. Attends training as required by the company to develop personal growth.
3. Motivates all employees to grow within the company.

RELATIONSHIP:

1. Reports to the Director of Sales or Assistant Director of Sales.
2. Coordinates with all concerned personnel to ensure that all activities are accomplished.
3. Interacts with clients, guests, government officials, suppliers, and other important individuals in the community to promote the hotel.

Others:

1. Continuous learning through own IDP.
2. Any other duties as may be assigned by the superior.

Accountabilities:

1. Represents Dusit’s brand and its values at all times, establishing relationships and delivering an exceptional guest experience while promoting Thai graciousness.

Company’s Culture:

1. Communicate and fully embrace the Company’s culture (our Vision, our Mission, and our Values), lead by example, and cascade to all subordinates – “Proud to belong and to contribute.”

CONFIDENTIALITY:

1. Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT:

1. Minimum education of Bachelor’s degree in Business Administration.
2. Minimum of 2-3 years of sales experience in a similar capacity.
3. Good communication skills in written and spoken English.
4. Result-oriented with a positive attitude toward challenges and the drive to excel.
5. Possesses a professional disposition with excellent communication and interpersonal skills.