Sales Executive

Job Title: Merchant Relationship Management Associate

Location: Dubai, United Arab Emirates

Position Type: Full-time

Reporting to: Head of Merchant Relationship Management

Key Responsibilities

Client & Merchant Relationship Management

• Act as the main point of contact for assigned merchants, building and maintaining strong, long-term relationships.
• Respond promptly to merchant inquiries, concerns, or issues and ensure effective resolution.
• Manage client requirements related to discounts, special offers, and promotional deals.
• Ensure the monthly new offer requirements of clients are met while maintaining a diverse category range.
• Regularly update and maintain client trackers, logos, and images to ensure brand consistency.
• Oversee the renewal process, ensuring timely renewals and contract continuity.
• Escalate complex issues to senior executives or relevant departments for resolution.

Sales & Revenue Growth

• Identify new sales opportunities within the existing merchant base to drive additional revenue.
• Develop and implement strategies to upsell and cross-sell loyalty solutions or SaaS products to merchants.
• Conduct market research to identify potential merchant partners and pitch our loyalty solutions effectively.
• Work closely with the sales team to drive business development initiatives and onboard high-value merchants.
• Collaborate with internal teams to optimize sales processes and improve merchant engagement.

Merchant Onboarding & Training

• Assist in onboarding new merchants, ensuring they understand our platform's features, functionalities, and compliance requirements.
• Provide training and resources to help merchants maximize the benefits of our services.

Relationship Building & Client Retention

• Foster strong relationships with merchants through regular communication, business reviews, and proactive support.
• Participate in client meetings and strategic discussions to enhance merchant satisfaction and engagement.
• Implement merchant engagement strategies to increase retention and prevent churn.

Sales Performance & Feedback Collection

• Gather and analyze feedback from merchants regarding their experiences, challenges, and suggestions for improvement.
• Track and report sales performance, identifying areas for improvement and growth opportunities.
• Work closely with senior executives to refine sales and account management strategies based on merchant insights.

Job Requirements

• Strong knowledge of loyalty rewards and privileges programs.
• Proven experience in sales, business development, or account management, preferably in SaaS or loyalty solutions.
• Ability to establish and grow merchant relationships to drive sales and revenue.
• Strong negotiation skills and a results-driven approach to meeting sales targets.
• Collaborative mindset with the ability to work effectively with internal and external stakeholders.
• Self-motivated with excellent planning, prioritization, and multitasking skills.
• Willingness to take on additional tasks assigned by management to align with company priorities.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Effective oral and written communication skills.
• Strong interpersonal and organizational skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Eagerness to learn and a proactive approach to problem-solving.