Sales Engineer - After Markets

Develop sales for aftermarket products and services (Spares, consumables, repairs, refurbishment jobs, operation and maintenance contracts). Retain existing clients and develop new customers.

Based in - Dubai

Specific Duties/responsibilities

• Maintain regular communication and strengthen relationships with existing clients.
• Research and identify potential clients for spares, consumables and aftermarket services (Repairs and refurbishment jobs, Annual maintenance contracts and Operation and Maintenance contracts).
• Work with the Sales Manager and Marketing Manager to execute campaigns and promote the sales.
• Generate opportunities and enquiries leading to an increasing pipeline.
• Achieve agreed sales and profit targets.
• Provide weekly reports on potential sales, market information, clients and leads.
• Promptly and professionally respond to all enquiries/service requests and complaints.
• Close sales with clients, in line with approved margin and pricing policy.
• Liaise with the Projects, Production & Service Manager to ensure delivery commitments related to materials and services are correct and in line with the requirements of the customers.
• Collect feedback from clients on customer satisfaction levels and take appropriate action.
• Analyse trends, performance and drive improvements and growth in this segment.
• Follow up with all clients to ensure client satisfaction on products and service quality and prompt payment of accounts receivables.
• Prepare maintenance reports and submit to the clients periodically as required.
• Obtain and analyze client feedback and promptly act upon any dissatisfaction to initiate preventive action to resolve the complaint.

General

• Strive to achieve quality & business objectives.
• Work within the IMS system.
• Complete all required documentation as per ISO procedures.
• Any other duties as may be agreed from time to time with Sales Manager.

Supervisory Responsibility & Communications

Works in close coordination with service engineers and technicians to deliver excellent customer service.

Supervision

Reports to the Sales Manager – After markets.

Works in a variety of environments from environmentally controlled offices to client offices and sites. There will be frequent local travel.

Skills & Experience

Personal Characteristics

• Highest level of personal integrity and standing.
• Highly self-motivated with a positive work ethic.

Specific Skills

• Target driven, highly motivated, positive attitude and with excellent presentation & communication skills.
• Very organised and highly numerate.
• Excellent spoken and written English language skills.
• Team Player.
• Natural sales abilities and good sales techniques.
• Ideally with strong networking experience in the Marine and Oil & Gas industries.

Other Considerations

This position works as part of a sales team, and therefore both individual drive and collective awareness is essential for the success of the job holder.

Desired Candidate Profile

3-8 years sales experience in aftermarket services within high value industrial equipment/machinery/technical products in offshore/marine/oil & gas industry.

Bachelor's Degree (preferably in Engineering) from an accredited university.