Sales Consultant - Used Cars

Job Responsibilities: (These are the fundamental job duties regularly performed by the employee in the position.)

Description

Performance Indicators

Creating Business & Delivering Results:

• Add value to every Sale by promoting Add-ons.
• Finance / Insurance penetration
• CPO vehicles sold
• Achievement of leads & referral conversion rate

Customer Area:

• Consistently exceeds customer expectations.
• Assist the customers in making the correct choice of vehicle and build loyalty by providing a personalized, tailored sales experience.
• Ensure a smooth, clean and defect-free delivery of sold vehicles as promised to customers.
• Ensure that all contact (written, oral and personal presentation) with customers is conducted in such a manner as to enhance the company’s reputation.
• Overall Satisfaction in CPO
• Number of test drives
• Achieving targeted level of customer satisfaction and growth targets.

Process Area:

• Generate lead for every enquiry.
• Follow up on the leads created to convert to sale.
• Ensure individual compliance to Company and Sales Process.
• Number of leads generated
• Enquiry closing ratios

Other:

• Ensure Product knowledge is up-to-date.
• Timely attendance.
• Team Work: Work closely with all relevant departments / colleagues to deliver exceptional business performance.
• Understanding the expectations of the job and remaining abreast of new developments in the market.
• Maintaining harmonious and effective work relationships with co-workers.
• Sharing information and resources with others to promote positive and collaborative work relationships.
• Timely and accurate generation of relevant reports.

Qualifications

Qualifications / Experience / Competencies: (Consider Education / Experience type and minimum level; Special skills; Certifications and licenses etc.)

• Graduate preferred.
• 2-3 years in a similar or related function with a proven record in vehicle sales.
• UAE industry / region experience preferred.
• Strong written, verbal and communication skills.
• English a must, Arabic an added advantage.
• Strong negotiation skills – assertive / persuasive.
• Problem-solving capability.
• Good interpersonal abilities; ability to get along with diverse personalities.
• Results and people-oriented.

Organization: Used Car Dept. - Szr

Company Name: Arabian Automobiles Co. LLC