Sales Consultant

Deliver excellent customer service through identifying customer needs, offering advice, and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

1. Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
2. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
3. Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase, and provide professional cash point service.
4. Handle customer complaints professionally and efficiently, in line with the company after-sales policy, escalating to management if necessary.
5. Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
6. Maintain personal grooming standards as advised by the Store Manager.
7. Maintain clean and organized display, fitting rooms, and stock areas.
8. Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
9. Comply with all company policies and procedures including refund and exchange policy, security, health, and safety policies.
10. Recruit customers for the database, accurately entering their details on the POS system.
11. Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

Education/Certification and Continued Education

High School qualification

Years of Experience

3 to 4 years retail sales or customer service experience in Jewellery

Desired Candidate Profile

1. Sales Strategy and Planning
   • Lead generation: Identify and prospect potential customers through research, networking, cold calls, emails, and other outreach methods.
   • Market research: Analyze industry trends, customer needs, and competitor offerings to position products or services effectively in the market.
   • Sales goals: Work with the sales team or management to set sales targets, track progress, and align efforts with the company's business goals.
2. Customer Relationship Management
   • Client engagement: Build and maintain strong relationships with clients, ensuring regular communication to understand their needs and provide solutions.
   • Customer needs assessment: Conduct in-depth consultations with potential clients to understand their pain points, business challenges, and objectives.
   • Sales presentations: Prepare and deliver compelling sales presentations and demonstrations, tailoring solutions to the client's specific needs.
   • Follow-up: Keep in touch with leads, prospects, and customers, ensuring a smooth sales process and addressing any concerns.
3. Solution Selling and Product Expertise
   • Product knowledge: Maintain in-depth knowledge of the company’s products or services to offer expert advice and present tailored solutions.
   • Consultative selling: Use a consultative approach to guide customers through the decision-making process, presenting benefits, features, and value propositions of the products/services.
   • Proposals and quotes: Prepare and present proposals, pricing, and contracts, working closely with clients to finalize deals and close sales.
4. Closing Sales and Meeting Targets
   • Negotiation: Negotiate terms and conditions of sales agreements, handling objections and ensuring win-win outcomes for both the client and the company.
   • Closing deals: Secure the sale by obtaining client commitment, processing orders, and ensuring timely delivery of services or products.
   • Sales targets: Consistently meet or exceed individual sales targets, contributing to the overall performance of the sales department.
5. Post-Sale Support and Relationship Building
   • Customer onboarding: Ensure a smooth transition for customers after the sale by providing onboarding support, answering questions, and addressing concerns.
   • After-sales service: Offer continued support, follow-up on product satisfaction, and ensure customers remain happy with their purchase.
   • Referral generation: Encourage satisfied clients to refer new business, expanding the customer base through word-of-mouth and network referrals.
6. Reporting and Data Management
   • CRM system management: Maintain accurate and up-to-date records of client interactions, sales activities, and sales pipelines using CRM systems (e.g., Salesforce, HubSpot).
   • Sales reporting: Track sales metrics, generate reports, and provide updates on sales performance to managers or team leaders.
   • Performance analysis: Analyze personal sales data to understand strengths and areas for improvement, refining strategies to enhance future performance.