Sales Associate - Forever New

Job Description

The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience. This includes performing various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Desired Candidate Profile

• Represent the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Key Responsibilities

Customer Service:

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Stay updated about the various brands of the group for suggestive selling to customers.
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the sale period.
• Possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise:

• Ensure all stock is laid out and displayed to attract customers and as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record inventory inward/outward and maintain reports.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, or automatic debits.
• Maintain awareness and vigilance of security in the store without negligence.
• Be flexible to work varied shifts and overtime as per business requirements.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of sales figures from outside parties.