Sales Associate - Abu Dhabi

The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Key Responsibilities

Customer Service:

1. Greet customers and assist them in selecting the right product.
2. Convert window shoppers to ultimate buyers.
3. Promote the Club Apparel Loyalty Program for repeat sales.
4. Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
5. Stay updated about the various brands of the group for suggestive selling.

Grooming / Attitude / Knowledge:

1. Must be presentable and well-groomed at all times.
2. Flexible to work extended hours during the sale period.
3. Possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise:

1. Ensure all stock is laid out and displayed to attract customers and as per standard layout norms.
2. Follow all VM guidelines and maintain stock norms on clearance.
3. Record inventory inward/outward and maintain reports.
4. Handle the POS (Point of Sale) / Billing Counter efficiently.
5. Tally money in the cash till at the beginning and end of shifts.
6. Issue receipts, refunds, and change to customers correctly.
7. Process payments by cash, credit cards, vouchers, or automatic debits.
8. Ensure awareness and vigilance at all times regarding security in the store.
9. Adhere to SOP & Loss Prevention Policies.
10. Maintain confidentiality of sales figures from outside parties.

Company Industry: Retail

Department / Functional Area: Business Development