Sales Associate

Role Purpose

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner to ensure a high level of customer satisfaction and achieve optimum sales results.

Key Responsibilities

• Greet customers, offer assistance and serve them in a timely manner to comply with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping, preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standard.
• Handle cash register and transactions with customers effectively and accurately as required.
• Specific for Fashion: Take accurate measurements for any needed alterations, assign prices according to the set price list (when applicable) and coordinate needed alterations.
• Specific for Multimedia: Up-sell and cross-sell products and services to reach hourly and daily sales targets.
• Specific for Multimedia: Inform the Department Manager of unavailable and nonperforming products.
• Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager's recommendation.

Qualifications:

• High School Degree
• Fluency in English; Arabic is a plus.
• Proficiency in MS Office