Sales Associate

Responsibilities

• Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices, and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focusing on increasing sales by using advanced sales techniques
• Focusing on upselling / cross-selling
• Maintaining customer relationships in order to build long-term brand loyalty
• Handling new launches, promotion of products, and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards, and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with the customer care center for after-sales service
• Generating daily sales reports
• Following all company procedures in ordering, cash handling, and other common practices

Profile

• Specific requirements for Chinese speakers only
• Graduate or a Diploma in business administration, sales, or related courses
• Selling experience of at least 2 years, preferably in luxury retail
• Excellent communication (including spoken and written English)
• Strong selling skills & customer-oriented