Sales Assistant

Roles and Responsibilities

• Customer Service: To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
• POS Operation: As and when required, to operate the point of sales system. To be aware of the procedures required for cash operation and to maintain a high level of accuracy in all transactions.
• Specialist Product Knowledge: To actively learn the product uses and pluses of the range of goods, to be able to advise customers on the right product to meet their requirements and ensure increased revenue through add-on sales. To utilise your skills and experience as a Horticulturist to maintain the Garden section (indoor and outdoor) and specifically advise and educate customers and other team members on the associated products.
• Receiving Deliveries: To assist with the receiving and display of goods in accordance with the approved procedures when required to ensure products are available for customer purchase.
• Ticketing & Pricing: To comply with instore procedures with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.
• Merchandising Principles: After adequate training to apply the Merchandising Principles at all times ensuring a corporate image is achieved and that we have the best possible looking stores in its product category. To be responsible for maintaining a clean and tidy store by initiating a cleaning programme for your assigned department.

Required Skills To Be Successful
At least 2 years in retail environment.
Good communication skills.
Good customer service skills.

What Equips You For The Role
High school/Diploma degree.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Desired Candidate Profile

1. Customer Service and Support

• Greet and Assist Customers: Welcome customers as they enter the store or contact the company, providing them with a positive, professional first impression.
• Product Information: Assist customers by answering questions about products, services, or promotions. Provide accurate information about features, benefits, and prices.
• Needs Assessment: Identify customer needs and preferences by actively listening and asking relevant questions, ensuring that customers find the right products or services.
• Problem Solving: Address any customer concerns, complaints, or issues, resolving them in a timely and effective manner, while ensuring customer satisfaction.
• Checkout Assistance: Process customer transactions at the point of sale (POS) system, handling cash, credit card payments, and returns or exchanges as needed.

2. Sales Support

• Product Recommendations: Suggest additional or complementary products based on customer needs and preferences, helping to increase sales (upselling or cross-selling).
• Achieve Sales Targets: Assist in meeting or exceeding daily, weekly, or monthly sales goals set by the business, contributing to overall revenue generation.
• Promotions and Discounts: Inform customers of ongoing sales promotions, discounts, or special offers, encouraging them to take advantage of these deals.
• Sales Tracking: Help track and report on sales performance, including the success of promotions and product availability.

3. Inventory and Stock Management

• Stock Organization: Assist in organizing and maintaining the store or sales floor, ensuring that products are displayed in an attractive and accessible way.
• Restocking Shelves: Regularly check stock levels and assist in restocking shelves with new or replenished inventory as needed.
• Inventory Control: Monitor inventory to ensure that popular products are always in stock and help manage product returns or exchanges.
• Product Display: Help set up product displays, ensuring that the merchandise is arranged according to the company’s standards and that promotional items are highlighted.

4. Administrative and Clerical Tasks

• Order Processing: Assist with order entry for customers, particularly for larger or special orders, ensuring that all details are accurate and that the order is processed smoothly.
• Sales Reporting: Support the sales team in preparing reports on sales activity, stock levels, and customer preferences.
• Data Entry: Accurately input customer details, transactions, and stock levels into the company’s computer system or CRM software.

5. Team Collaboration

• Support Sales Team: Work closely with the sales team to ensure smooth operations. This can involve assisting with sales events, promotions, and ensuring that team members have everything they need to succeed.
• Training and Development: Occasionally, a Sales Assistant will be trained in product knowledge and sales techniques to improve their ability to assist customers and contribute to achieving team sales goals.
• Maintaining Sales Area: Ensure that the sales floor, shelves, and other customer-facing areas are clean, organized, and presentable at all times.