Sales Agent

| Talent Acquisition Enthusiast | Emiratisation | HR Business Partnership | Bulk Hiring | Niche Hiring |

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

We are seeking a Sales Officer to join our dynamic team in Dubai. In this role, you will be responsible for building and preserving relationships with customers for banking products and advising them on Balance Transfer and quick cash, ensuring new business and a healthy product mix is maintained with customer suitability at the core.

Join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Conduct all customer interactions via recorded calls, ensuring clear communication of product pricing and features.
• Ensure the submission of all records and documents is accurate and error-free.
• Maintain a thorough understanding of all products and communicate details to customers in an engaging and professional manner.
• Build and sustain effective business relationships with customers to foster trust and loyalty.
• Ensure proper handover of responsibilities during absences to maintain seamless business continuity.
• Provide ongoing market feedback on competition and recommend product enhancements to remain competitive.
• Drive cross-selling opportunities for all banking products to maximize revenue potential.
• Follow up on customer conversions and ensure timely closures within agreed TAT, minimizing complaints.
• Close all leads and complaints within the specified TAT, adhering to service quality (SQ) guidelines.

What You Should Have

• Aware of banking regulatory framework, banking policies, and confidential standards.
• Drive to individually contribute to business continuity.

What We Are Looking For

• Must have a bachelor's degree in a relevant field.
• 1 plus year of experience in sales for the banking segment, UAE experience preferred.
• Good knowledge of banking/RAKBANK retail products.

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation).
• Diverse workforce and inclusive culture.
• Career development and growth opportunities by design.
• Work with the best minds in the field.
• Get opportunities to bring your whole self to the organization and perform to your best.

Thank you for your interest; we will be contacting shortlisted candidates for an open day.