Rooms Reservations Agent

Responsibilities:

• Process room bookings through various channels.
• Ensure rooms are available based on the guests' requested dates.
• Send confirmation of bookings to guests and update their reservation details in the system.
• Input guest details, preferences, and special requests into the reservation system.
• Provide excellent customer service by addressing guest concerns such as issues with reservations, special needs, or requests.
• Stay informed about the hotel's current offers, promotions, and packages, ensuring these are communicated to potential guests.
• Always provide courteous, friendly, and professional service to guests.

Qualifications:

• Experience working in a hotel, particularly in reservations.
• Proficiency in using computers, hotel booking software, email systems, and office applications.
• Strong ability to speak clearly and professionally, whether over the phone, via email, or in person.
• Clear and accurate writing skills.
• Friendly, approachable, and professional demeanor when interacting with guests and colleagues.
• Ability to manage multiple reservations and tasks at once, ensuring that all bookings are handled efficiently and deadlines are met.
• Accuracy in entering guest information, checking availability, and managing bookings.

Remote Work: No

Employment Type: Full-time