Rooms Operations Training Manager EMEA amp APAC - FourSeasons

The Role of Manager Corporate Rooms Training:

We currently have an opportunity for a Manager Corporate Rooms Training to join our Four Seasons Corporate team in Dubai! This role will be pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training and support across various aspects of the Rooms Division at both operating properties and during openings. You will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences while maximizing operational efficiencies.

Key responsibilities will include:

1. Collaborating with our Senior Director of Rooms and Corporate Rooms Operations Manager to understand the training needs and tools required at the properties within the Rooms Division
2. Designing and delivering hands-on functional training across all Rooms Division areas in collaboration with the Global Learning and Development team
3. Creating functional training content and programming over and above brand-wide content, including functional onboarding training, change management for function-specific implementations, and functional skill-based training
4. Providing specialized training in Housekeeping and Laundry to assess critical skill gaps and operational challenges
5. Conducting training sessions on Rooms Division systems to ensure employee proficiency
6. Partnering with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness
7. Traveling to properties for onsite training, pre-openings, openings, regional conferences, and vendor collaboration
8. Coordinating with Global Learning and cross-functional teams to align training initiatives with organizational objectives
9. Evaluating training programs continuously and implementing improvements as needed
10. Creating, modifying, and revising policies and procedures within the Rooms Division areas in support of training

Our Ideal Manager Corporate Rooms Training will have:

1. At least 5 years of Rooms Division experience in the global hospitality industry with a focus on housekeeping operations and a proven track record of designing, delivering, and implementing technical training within the hospitality/service industry
2. Experience in developing training standards, learning programs with technical components, and delivery of mass training and project rollout
3. Excellent communication and presentation skills with the ability to effectively explain complex concepts to diverse audiences
4. A consummate team player with the ability to work independently, take initiative, and use good judgment
5. Strong decision-making and leadership skills, respectful of others, and always demonstrating integrity and transparency
6. Great interpersonal and relationship-building skills to work with cross-functional teams