Rooms Divison Manager - Arabic Speaker

Responsibilities:

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Fluency in Arabic (spoken and written) is required to effectively communicate with Arabic-speaking guests and team members.
• Conduct inspections to review, monitor, and upgrade performance of the department through dissemination of information explaining new directions, policies, and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand's target customer.
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division, including Front Office, Housekeeping, and Spa.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Ensure guest-oriented & innovative operations approaches to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Drive Loyalty and ALL results of the hotel.

Qualifications:

• Proficiency in Arabic is a strong advantage to enhance guest experience and support multicultural team communication.
• Minimum 8 to 10 years of experience, of which at least 2 years in a similar role.
• Strong Operational/Technical Knowledge.
• Successful Preopening experience & records a distinct advantage.
• Strong process orientation.
• Strong Leadership abilities and organizational skills.
• Entrepreneurial mindset, thinks out of the box.
• Able to drive change and look for operational efficiencies/synergies across the network.
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.

Additional Information:

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work: No

Employment Type: Full-time