Rooms Division Manager

Job Responsibilities:

1. Ensure through effective management that all services offered in the Rooms are always available and are carried out with the utmost efficiency and courtesy as per the Rooms Departmental Operations Manual and hotel policies.
2. Represent the Rooms Department in the Hotels Executive Committee and be an ambassador of the hotel.
3. Liase closely with the Sales Department to ensure the proper market mix to achieve maximum room revenue.
4. Offer assistance at any time in the operations and monitor, highlight, and suggest improvements.
5. Implement brand standards and philosophy adapted to local requirements whenever needed.
6. Ensure that each Manager of the Front Office and Housekeeping Departments plans and implements effective training programs for their respective Heartists in conjunction with the Training Manager and Departmental Trainers.
7. Meet with Departmental Trainers and the Training Manager to discuss training requirements and shortcomings.
8. Ensure that each Manager of the Front Office and Housekeeping Departments maximizes productivity and morale within their respective departments and maintains discipline following hotel guidelines and local legislation.
9. Conduct evaluations of each Manager of the department and review their general performance, discussing existing performance and areas of improvement.
10. Interview new potential Heartists in liaison with the Talent & Culture Department.
11. Supervise Departmental Orientation Programs for new Managers and Supervisors to ensure they understand the policies and procedures of the Hotel.
12. Maintain all hotel records and forms as prescribed by local management and policies.
13. Ensure that all departmental reports and correspondences are completed punctually and accurately.
14. Attend meetings and briefings laid down by the Hotels Management and other Departments of the Hotel.
15. Set, in close conjunction with each Manager of the department, an annual operating budget.

Qualifications:

• Degree in vocational hospitality or Room Division.
• 5 years Senior Managerial experience with a proven track record of success.
• Competent user of desktop applications and hotel applications.
• Languages: fluent in English and an additional language preferable.

Remote Work: No

Employment Type: Full-time