Rooms Controller Supervisor

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 6 to 12 years

Education: Diploma; Graduate

Job Function: Hospitality / Medicare / Account Management

Skillset: Allocation of Rooms to Guests, communication skills, Supervisory and Leadership skills

A proven track record in a similar role in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.

Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.

'FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

Comprehensive understanding of Health and Safety Regulations, Security Procedures, and best-in-class Industry Compliance.

Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.

Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.

Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, FIVE-Styled demeanour.

Hands-on attitude fueled by a 'Can-Do!' spirit.

Key Responsibilities:

1. Collaborates seamlessly with Revenue Management to optimise Room Rates, aligning pricing strategy with Demand and Occupancy levels.
2. Implements Intelligent Strategies to maximise revenue through effective Inventory Management.
3. Passionately commits to delivering 'FIVE-Styled' Service, consistently exceeding even the highest guest expectations.
4. Manages, Documents, and promptly Resolves Guest Complaints with care and attention to detail, turning challenges into opportunities to enhance the guest experience.
5. Presides over the Hotel Lobby and Public Areas, ensuring a FIVE-Star atmosphere even during busy periods.
6. Monitors and Evaluates guest satisfaction reports, Implementing Visionary Actions to enhance FIVE's Award-winning guest experience.
7. Supervises the Allocation of Rooms to Guests, ensuring accuracy and adherence to specific requests.
8. Oversees Daily Coordination with Housekeeping to manage Room Turnover efficiently.
9. Engages closely with Guests, providing Personalised Assistance and Warm Greetings, with a focus on VIP Guests and Long-Stay Patrons.
10. Initiates engaging conversations, offers General Assistance, and curates Bespoke Experiences for guests.
11. Extends a warm welcome to VIP Guests and esteemed Corporate Clients, setting the tone for a Next-Level Stay.
12. Coordinates Services and Special Amenities for Long-Stay Guests, ensuring a first-in-class experience tailored to their needs.
13. Understands and Implements Credit Procedures efficiently and precisely, maintaining transparency and accountability in financial transactions.
14. Keeps abreast of Products, Services, Policies, and Emergency Procedures.