Rooms Controller

Love What You Do Even More

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation, and:
  • World-class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (internationally and locally).
  • Medical and life insurance.
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

Our Expectations From The Role

Room Inventory Management:

• Monitor house count regularly to determine room availability and develop a strategic selling strategy for each shift.
• Ensure accurate and timely handling of room reservations, arrivals, departures, no-shows, and extensions using systems like OPERA.

Communication And Documentation:

• Utilize the Daily Log and other communication tools to their full capacity, providing relevant information to the next shift and ensuring seamless communication with other departments.
• Maintain detailed records, including contingency reports, to facilitate smooth operations.

VIP And Elite Member Handling:

• Pre-block rooms for VIP and Marriott Elite members, considering any special requirements or preferences.
• Communicate effectively with concerned departments to ensure a seamless experience for special guests.

Compliance And Audits:

• Ensure compliance with credit policies and supervise adherence to cash handling procedures by Front Office Receptionists.
• Conduct regular PCI audits to ensure compliance with Marriott International standards.

Training And Brand Compliance:

• Participate in the training and development of Front Office Associates, ensuring they are continually updated on hotel rates, packages, and discounts.
• Maintain a thorough knowledge of Visa policies and procedures, assisting in the absence of the visa coordinator.
• Supervise compliance with Marriott Brand standard requirements for all front office sections.