Rooms Controller

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

1. Block all VIP & FPC rooms 7 days out based on standards set by Fairmont and the Front Office Leadership team.
2. Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
3. Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
4. Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.
5. Review through all group resumes to ensure all areas of Front Desk, Guest Services, Royal Service, VIP, Concierge and Valet are communicated and understood. All information is placed in Property Manager and communicated to the Assistant Front Office Manager for scheduling.
6. Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days, 5 days, and day prior. Communicate any potential challenges to Front Desk Manager/Assistant Front Office Manager.
7. Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
8. Review Room queue and work with Housekeeping to expedite turnover. Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
9. Manage the strict safekeeping of guests' personal data and maintenance of privacy. Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department. Respond to queries positively. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
10. Follow department policies, procedures and service standards, including all safety policies. Other duties as assigned.

Qualifications

Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Fluency in English, secondary language preferred.