Room Technician

Roles and Responsibilities

• Perform daily inspections of guest rooms to ensure proper functioning of all equipment, lighting, plumbing, and furniture.
• Carry out repairs and maintenance work for any room-related issues, including electrical, plumbing, air conditioning, and general room upkeep.
• Respond promptly to guest maintenance requests and resolve issues efficiently to minimize guest disruption.
• Ensure rooms are prepared and maintained in excellent condition before guest check-in.
• Assist in maintaining an organized inventory of tools, spare parts, and supplies needed for room repairs.
• Follow all safety guidelines and protocols when performing repairs and maintenance tasks.
• Report any major malfunctions or problems to the Engineering Department or Maintenance Manager for further action.
• Work collaboratively with the housekeeping team to address any room-related issues that affect guest satisfaction.
• Maintain high standards of cleanliness and safety within the work environment.

What We Need From You

• Previous experience in hotel maintenance or room technician roles preferred.
• Knowledge of electrical, plumbing, and general maintenance procedures.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills, with a guest-oriented attitude.
• Ability to work independently and as part of a team.

Key Responsibilities Include:

• Fixing a Leaky Faucet: Addressing plumbing issues in guest bathrooms to prevent water wastage or inconvenience.
• Replacing a Broken TV Remote: Ensuring that entertainment systems in the room are fully functional, including troubleshooting electronic devices like TVs or sound systems.
• Repairing Air Conditioning: If a guest reports an issue with the room temperature or AC unit, the room technician would diagnose and fix the problem promptly.
• Troubleshooting Lighting: Fixing malfunctioning lights or outlets in the room to ensure that the guest has adequate lighting.
• Addressing Maintenance Complaints: Responding to guest requests regarding room conditions, such as temperature control, and making necessary adjustments or repairs.

Desired Candidate Profile

Technical and Maintenance Skills

• Electrical Repairs: Fixing electrical issues such as malfunctioning lights, switches, or power outlets in guest rooms.
• Plumbing Troubleshooting: Addressing issues related to sinks, toilets, showers, and faucets, including leaks or clogs.
• HVAC System Maintenance: Ensuring that heating, ventilation, and air conditioning (HVAC) systems are functioning properly and maintaining a comfortable room environment for guests.
• Appliance Repair: Repairing or troubleshooting in-room appliances like televisions, minibars, refrigerators, hairdryers, and coffee makers.
• Carpentry and Basic Construction: Handling minor repairs or touch-ups related to furniture, doors, and windows.

Problem-Solving and Troubleshooting

• Diagnosing Issues: Identifying problems with in-room amenities or equipment and determining the best course of action to repair or resolve them quickly.
• Providing Immediate Solutions: If a technical issue arises during a guest’s stay, the technician must address it promptly and find temporary or permanent solutions without disrupting the guest experience.

Preventive Maintenance

• Routine Inspections: Performing regular inspections of room systems and equipment to prevent breakdowns, ensure functionality, and address any minor issues before they escalate.
• Record Keeping: Documenting maintenance tasks, including repairs, inspections, and part replacements, and ensuring that records are updated accurately.
• Scheduled Maintenance: Performing scheduled tasks like replacing air filters, cleaning equipment, and checking for wear and tear.

Guest Interaction

• Professional and Courteous Communication: Interacting with guests when necessary, addressing concerns or requests related to room issues (e.g., temperature, malfunctioning devices), and offering friendly service.
• Minimizing Guest Disruption: Ensuring that any maintenance work in occupied rooms is performed at convenient times for the guest, and completing tasks as quietly and efficiently as possible.

Health and Safety Compliance

• Adhering to Safety Protocols: Ensuring all work is completed according to safety standards, including safe handling of tools, chemicals, and equipment.
• Guest Room Safety: Addressing potential safety hazards in the room, such as faulty wiring, broken glass, or fire hazards.
• Emergency Response: Knowing how to respond to emergencies, such as power outages, plumbing issues that could lead to flooding, or safety concerns in guest rooms.

Inventory and Equipment Management

• Tool Management: Keeping an organized inventory of tools and maintenance supplies required to perform repairs and maintenance tasks.
• Equipment Stock Control: Ensuring that replacement parts and necessary equipment (e.g., light bulbs, batteries, or plumbing parts) are available and replenished when necessary.