Room Controller - Front Office

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Roles & Responsibilities

Job Description

1. Assign room according to guest request and preferences
2. Pre-register designated guests
3. Organize and coordinate check-in / pre-registration procedure for arriving groups
4. Review/ track/ accommodate requests for room / check-out changes when possible
5. Coordinate room moves and communicate it to amenity coordinator and CID team
6. Communicate status to appropriate team members
7. Confirm reservations and cancellations
8. Review out-of-order and out-of-service rooms daily