Room Attendant (Dubai, United Arab Emirates)

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

Key Responsibilities:

1. Clean assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
2. Verify that all is in proper condition and order of functioning while cleaning the room and report to Supervisor any items that need repair.
3. Clean corridors and floor public areas around assigned guest rooms and maintain cleanliness of equipment and pantries.
4. Keep informed of hotel product and service knowledge in order to answer guest questions.
5. Answer all guest questions/requests in a friendly and caring manner, take appropriate actions, or refer matters to the relevant persons to handle. This may include providing information or giving an extra item such as a towel.
6. Document relevant information on assignment sheets for record purposes and possible future inquiries. At the end of the shift, report special attention guests, unusual situations, and incidents that need follow-up to ensure consistency and guest satisfaction.
7. Verify the physical status of rooms and update the Order Taker of any discrepancies found.
8. Report lost and found items to the Supervisor and Order Taker at once and coordinate with the Order Taker regarding when to bring items down.
9. Provide turn down service to assigned guest rooms according to standards established by the hotel. This involves, but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
10. Clean assigned guest rooms, including late checkouts and late service required by guests, according to standards established by the hotel. This involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.