• Cleans and maintains areas of responsibility according to set standards and procedures.
• Replenish guest supplies.
• Ensure guests requests are promptly and courteously met.
• Report damage or malfunction in hotel rooms/areas to Supervisor.
• Maintain equipment in a proper state of cleanliness and repair.
• Maintain a section room report as well as a daily productivity report.
• Attend daily briefings with supervisor and take on daily assigned tasks.
• Report lost and found articles to the housekeeping office immediately.
• Handle guest complaints, reporting them to Supervisor immediately.
• Report unusual behavior/activities in guestroom, floors/public areas to Supervisor.
• Record room status in allocated section accurately.
• Comply with hotel’s health, safety, and hygiene policy.
• Adhere to personnel grooming and hygiene standards.
• Attend meetings and training sessions as required.
• Carry out valet services when required (e.g., delivery of linen, processing laundry orders).
• Fully understand the difference in guest levels (VIPs) and Room Categories.
• Must adhere to all Lost and Found procedures.
• Proper follow-up of HK SOPs.
• Must comply with all fire evacuation procedures and first aid trainings.
• Must comply with Hyde grooming standards.
• Attend proper trainings and have best conduct at work.
Minimum 2 years experience in a similar capacity in a luxury hotel environment.
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These questions are a must.
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