Room Attendant

Job Responsibilities

• Thoroughly clean and sanitize guest rooms, bathrooms, and common areas to ensure a pristine environment, adhering to hotel standards.
• Restock room amenities and supplies meticulously, including toiletries, linens, and coffee supplies, to enhance the guest experience.
• Inspect and maintain the functionality of room equipment and fixtures, promptly reporting any maintenance issues to ensure guest comfort.
• Respond to guest requests and inquiries with professionalism and courtesy, aiming to exceed expectations in service.
• Effectively manage time to complete assigned rooms within a specified timeframe while maintaining high-quality standards.
• Collaborate with the housekeeping team to ensure smooth operations and communication, fostering a supportive work environment.
• Follow safety and sanitation protocols strictly, ensuring compliance with health regulations to provide a safe atmosphere for guests and staff.
• Perform deep cleaning tasks, such as carpet shampooing and window washing, on a scheduled basis to maintain a fresh appearance.
• Document and report lost and found items, ensuring all procedures are followed for guest recovery and inventory tracking.
• Participate in training sessions and staff meetings to keep up-to-date with hotel policies and enhance service delivery.

Desired Candidate Profile

• Proficiency in English is required; additional language skills are beneficial for effective guest communication.
• Knowledge of cleaning chemicals and supplies, including safe handling and usage practices, is essential for this role.
• Certification in hospitality services or housekeeping practices is a plus, showcasing commitment to the profession.
• High school diploma or equivalent is preferred, demonstrating a foundational level of education.
• Strong attention to detail is crucial, ensuring every corner of the room meets high cleanliness standards.
• Excellent time management skills are necessary to efficiently complete tasks within tight schedules.
• Ability to work independently as well as part of a team, fostering collaboration and supporting colleagues.
• Physical stamina and strength are important, as the role involves lifting, bending, and prolonged standing.
• A positive attitude and strong work ethic are essential, reflecting the hotel’s commitment to guest satisfaction.

Employment Type

Full Time

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Time Management
• Room Steward