Revenue Manager Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations, and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks, and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad's Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Director to join the Sales team in Jumeirah Zabeel Saray. Your key responsibilities will include:

• Manage all rooms related pricing approvals/authorizations, discounts, upgrades, and restrictions across the Hotel.
• Monitor price points across the hotel against the competitive landscape and make recommendations/changes to ensure hotel pricing decisions are based on value, demand, pace, and competitive pricing.
• Develop, monitor, and adjust sales and pricing strategies. Review pricing across all distribution platforms to ensure that the pricing decisions between IDeaS, Opera, SynXis, and OTA Insight are all in line.
• Update Wholesale Pricing Tool to ensure the pricing gaps between static (wholesale) and dynamic are efficient.
• Review/Approve all external communication on pricing before it is distributed to partners to ensure terms & conditions are clear and follow Jumeirah Pricing Guidelines.
• Maintain the transient rooms inventory for the hotel and be responsible for maximizing transient revenue and straight-line availability through the effective use of IDeaS, Opera, SynXis, and wholesale free sale charts.
• Prepare weekly and monthly forecasts. Accomplish financial objectives by forecasting requirements, preparing budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Use IDeaS G3 to optimize configuration to achieve forecast accuracy within 5% and ensure pricing recommendations are adhered to while keeping system overrides to a limit of 30% for the next 365 days.
• Prepare and lead weekly revenue meetings.
• Identify changes in trends when applicable.
• Review all group blocks to ensure that rooms are released back into inventory promptly.
• Review strategic positioning of the hotel in the next 12 to 18 months.
• Highlight discrepancies in market segmentations and ensure the quality of reservations are correct and standards are followed.
• Establish strategic goals by gathering pertinent business, financial, service, and operations information.
• Manage all aspects of rate & inventory management as outlined in the services contract.
• Ensure that all rates and offers are loaded as per company policy and brand standards.
• Ensure Jumeirah Pricing guidelines are followed and adhered to across all segments.
• Work with the Conversion/Groups Team to ensure MAR rates and catering-related strategies are implemented.
• Promote and protect brand equity.
• Ensure team members have current knowledge of all relevant processes, policies, and promotions to perform their duties.
• Prepare training materials, training schedules, and systems training for the team members. Provide training as required to ensure colleagues adhere to the standards and they are understood and followed.
• Implement and recognize potential opportunities within the system to enhance hotel performance.
• Continually evaluate goal-setting strategies and seek ways to make sure Colleagues are working in the best and most efficient way possible.
• Accomplish department objectives by managing colleagues; planning and evaluating department activities where applicable.
• Focus on the development of a Colleague-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development, and high performance.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Minimum 3 years of experience in a Revenue management operational role preferably from the hotel industry in Luxury segment.
• Bachelor's degree or equivalent diploma in Hotel Administration or Business Administration.
• Experience in or exposure to Events Management, Sales, and Reservation.
• Capable in basic mathematics, including the calculation of common statistics, ratios, and percentages, and have a working knowledge of simple algebra.
• Fully knowledgeable of Opera, SynXis, or similar CRS.
• Fully knowledgeable of IDeaS Revenue Management System.
• Advanced Microsoft Excel.
• Understand Group and Catering positioning within a hotel.
• Excellent written and verbal English skills.
• Good presentation and training skills.
• Understanding of need time strategy as developed by revenue management.

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.