Revenue Manager

Responsibilities

1. Contribute to the formulation and manage the implementation of inventory and pricing plans, based on sound commercial analysis and in line with the corporate revenue management strategy, to ensure the effective achievement of the SBU’s revenue management targets.
2. Manage market research efforts related to the SBU’s competition and guest preferences as well as economic variables affecting supply and demand or price elasticity, to support the development of accurate operational and financial room revenue forecasts.
3. Manage the optimization of the SBU’s product and service offerings (rooms, spa, catering, packages, etc.) and recommend adjustments to product offers and rates to cater for holidays, seasonality, etc. to maximize revenue and profitability throughout the year.
4. Monitor and report the SBU’s key revenue performance metrics (occupancy levels, RevPAR, etc.), to provide visibility on its financial performance and to recommend corrective action when required.
5. Manage the in-depth analysis of SBU's financial performance to maximize revenue for the property and contribute to the ongoing growth of RevPAR's market share.
6. Support the SBU’s evaluation of opportunities for contracted business (group, wholesale, corporate negotiated, etc.), in collaboration with the Sales & Marketing department, to ensure that all deals are scrutinized for strategic intent and expected profitability.
7. Collaborate with the Sales and Marketing Department to facilitate the interpretation of revenue management decisions and provide guidance to ensure that the go-to-market approach remains aligned with revenue management priorities.
8. Manage the implementation of system functions and corresponding interfaces related to the generation of room revenue (PMS, CRS, RMS, Sales, and Catering system), and ensure that these systems are leveraged to their full capacity to enhance their return on investment.
9. Remain abreast of the emerging hospitality trends in terms of guest behaviour and preference and manage the regular benchmarking of local product offerings, pricing, and ROI to ensure that the SBU continuously innovates and maintains its competitive advantage while improving profitability.
10. Manage the day-to-day operations of the Revenue Management department providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
11. Take ownership of and chair the Revenue Meeting and define optimum pricing strategies based on evolving demand patterns and forecasted market mix.
12. Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs, and projects taking into account best practices, improvement of processes, and productivity improvement.