REVENUE ANALYST

Job Responsibilities

• To supervise & manage Reservations operations and coordinate its activities with other departments.
• To ensure a continuously high quality of reservations delivery to clients and manage and motivate the reservation team.
• To record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting to sales where possible to meet hotel targets.
• To be entrepreneurial and think beyond the boundaries.
• To provide service that is sincere, warm, and enthusiastic, ensuring resident satisfaction.

Revenue Management Responsibilities

• To monitor potential highs and lows in business periods.
• To support and implement appropriate sales actions after revenue strategy meetings every week with the commercial team.
• To analyze market segmentations on a daily and monthly basis to evaluate online and offline sales opportunities.
• To update sales and front office teams about the hotel demand calendar throughout the year according to city demand.
• To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
• To be aware of the hotel occupancy and average room rate daily, month-to-date, and performance against budget requirements.

Key Deliverables and Responsibilities

Maintains effective guest relations to ensure repeat business and works closely with other departments of the hotel, especially the Front Office and the sales department.

Operations

• Promotes a helpful and professional image to clients and gives full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude.
• Contribute to the design of the hotel’s business strategy and daily/monthly revenue targets.
• Ensure daily reservations duties, including pick-ups, travel agent commissions, and responses to clients for inquiries.
• Complete the Rate Shopping Report on a daily basis.
• Ensure that restricted dates, offer rates, and promotions are updated and monitored daily.
• Perform daily arrival checks to avoid no-shows and rebates and inconveniences at guest check-in.
• Know the required operation procedures of Opera (or any other system in use) and maintain awareness of guest, corporate, travel agencies, and group profiles through the system.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Ensure all administration procedures are maintained to hotel and company standards.
• Answer all incoming calls to reservations as per company standards.
• Positively contribute to the sales activities within the hotel and maximize sales opportunities.
• Anticipate clients' needs and assist guests with any further requests.
• Attend training sessions when required and operate in line with the training and information received.
• Distribute and prioritize booking requests to the team.
• Supervise and develop the Reservations Agents.
• Ensure all reservations and requests are confirmed correctly and within 24 hours according to quality standards.
• Understand the cancellation and no-show policy action and follow the guarantee procedure.
• Have thorough knowledge of current rates and promotions. Promote upsells and cross-sells at all times. Identify and communicate sales leads to the Sales team.
• Understand the hotel’s credit policy and apply it.
• Ensure proper shift handover and daily reports are completed accurately.
• Ensure that CRS booking delivery is checked and properly entered into PMS.
• Ensure that all special rates, complimentary bookings, and upgrades are approved by authorized persons.
• Apply room inventory restrictions on local and international systems as directed by the revenue director.
• Have complete knowledge of the FIT rate structure.
• Assist in training the Reservations team in upselling, reservation skills, and systems.
• Adhere to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Resolve/report guest complaints or requests and liaise with the party concerned to ensure immediate follow-up.
• Assist in Task Force Teams for new openings as requested.
• Seek out potential corporate clients and give leads to either the Reservations Manager or the Sales Department.
• Coordinate with Front Office and other departments regarding requests as required.

Administration

• Assist the director of revenue in preparing different reports.
• Prepare the inventory requisition of the department.
• Ensure daily pricing is in line with the annual business strategy.
• Participate in the monthly forecast process.
• Maintain the annual Demand Calendar.
• Ensure that all rates are loaded in CRS and PMS for 1 year in advance.
• Manage third-party website rates through the CRS system.
• Prepare needed monthly rundown reports to follow up on definite & tentative future business with Travel Agents & companies.
• Ensure that all payments for no-shows are chased in a timely manner and charged correctly.
• Ensure all Company sales, marketing, and rate information and plans are kept strictly confidential.
• Maintain filing on a daily basis and set up new files when necessary.
• Enter and maintain all Tour Operators allotments into PMS.
• Create and maintain PMS companies and guest profiles according to the standards.
• Communicate all management decisions to the reservations team and ensure application according to policy and standards.
• Perform other duties as assigned by management.