Retention Specialist ( Banking experience )

United Elite Company

Al Ain

AED 50,000 - 90,000

Job description

Engage with customers through calls to understand their issues or reasons for wanting to leave.
Address customer complaints, resolve issues, and offer solutions (like discounts, offers, or service upgrades) to retain them.
Use persuasive communication to demonstrate the value of the product/service and convince customers to stay.
Gather customer insights to identify pain points and suggest business improvements.
Offer additional products or services that add value to the customer experience.
Document interactions and outcomes to track success rates and inform future strategies.
Banking experience.
Must have a laptop and strong internet connection.
Strong verbal and written communication skills.
Ability to use persuasive techniques to retain customers and promote services.
Creative thinking in addressing customer complaints and offering tailored solutions.
Experience in upselling or cross-selling products/services.
Strong negotiation skills to retain customers through compelling offers.