Retail Trainer

Position Purpose:

This role will be based at Sephora University and will require to do store visit (50% of time), as well as, traveling to OGCC countries (Qatar, Kuwait & Bahrain) – visit UAE flagships on weekly basis and countries on a quarterly basis or if business requires it.

• Support all Retail Education projects.
• Deliver all Retail trainings.
• Ensure strong on-boarding of all new joiners.
• Strong focus on omni-channel and client experience.
• Support creation of training material for key retail animations (Ramadan & Festive).
• Support development of each retail employee’s career & development path.
• Strong collaboration with key business partners and strategic implementation and delivery of the different projects.

Retail Training:

• Responsible for delivering all Retail-related training modules, in-class and/or digitally.
• Support update/creation of Retail training material – On-boarding, Sephora Attitude, Omnichannel, Cashier training as well as all Retail-related training, needed to support the growth of the business.
• Lead all Onboarding initiatives, partnering with HR & Store Management (digital on-boarding, Induction training, welcome at store level & follow up coaching).
• Support creation of training material for key retail animations (Ramadan & Festive).
• Monitor knowledge growth and retention post all Retail training.
• Maintain modules and digital material up to date.
• Review client feedback, mystery shopping and Love Meter data to identify areas of opportunities and suggest solutions accordingly.

Partner closely with cross-functional business partners:

• Retail – support training for retail project implementation.
• Store Management – align on business & support needed at store level.
• HR – on-boarding & employee-support training.
• Beauty Training Team – support and reinforce retail & omni in beauty training/projects.
• KSA Field Coaches – share best practices and support each others.

Coaching & Support at store level:

• Align with the Retail & Leadership Education Manager on focus and follow up for all Retail topics.
• Align with all Retail Managers on priority stores and business needs focus.
• Articulate support of the cash team to coach and develop them.
• On the floor coaching, assessment & feedback (for all Retail trainings).
• Follow up & knowledge assessment after priority animation trainings.
• Assess store teams on performance at least 1 time/year or if business requires.
• Visit flagship doors on a weekly basis, meeting with Store leaders to align and assess needs.
• Ensure visit of full region (including all stores) at least 2 time/year or if business requires.
• Support Beauty Trainers during their yearly assessment of the store team.
• Share assessment feedback with Store Management and support development accordingly.
• Follow up and support engagement of the store team with our Sephora LMS

Project Management:

• Support training for all retail-related projects, partnering with project owner/leader
• Deliver project training on time, meeting all requirements and satisfaction of business partners

Skills, Experience and Personality:

• The successful candidate will have a strong retail experience for at least 3+ years, at an Expert, Supervisor or Management position.
• Having deliver training and support learning and education projects is a plus.
• Arabic is required for this position.
• The ideal candidate will have good communication and presentation skills.
• She/he must be very agile and flexible, able to cope and manage different projects, dealing with various business partners.
• Able to give and receive feedback.
• It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• Key essential in fully understanding the business/industry needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.

She/He need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.