Retail Store Manager – International Confectionery

Company:

We are the retail division of a renowned group, specialising in premium confectionery. With a strong commitment to exceptional customer service, we offer a curated selection of internationally recognised brands, providing our customers with a unique and high-quality experience.

Overview:

We are seeking Retail Store Managers to lead our premium confectionery stores in key malls across Dubai and Abu Dhabi. Each location will have a dedicated manager responsible for overseeing operations, driving sales, and ensuring exceptional customer experiences in a fast-paced retail environment. This role requires a proactive leader with strong team management skills and a passion for luxury confections.

Key Responsibilities:

Team Leadership and Development:

1. Recruit, train, and retain a high-performing team to achieve operational and sales goals.
2. Provide regular coaching and feedback on customer service, sales techniques, and product knowledge.
3. Conduct team briefings and meetings to review performance, communicate objectives, and align on new initiatives.

Customer Experience & Sales:

1. Lead the sales floor by actively engaging with customers to ensure an exceptional shopping experience.
2. Inspire and guide the team to consistently deliver outstanding customer service.
3. Maintain high standards of visual merchandising and ensure effective execution of promotions to create an inviting and engaging store environment.

Sales and Profitability:

1. Drive sales growth through the development and execution of effective sales strategies.
2. Manage key performance indicators (KPIs) such as ATV, UPT, and conversion rates to optimize store performance.
3. Monitor store performance to ensure profitability and operational efficiency.

Operational Excellence:

1. Oversee daily operations, including inventory control, stock management, and loss prevention.
2. Ensure compliance with company policies, procedures, and retail standards.
3. Manage store maintenance and ensure a clean, organized sales floor and stockroom.

Requirements:

Qualifications and Experience:

1. Proven ability to achieve sales targets, manage profitability, and develop a motivated team.
2. Minimum of 2 years experience in a similar role.
3. Fluency in English; proficiency in Arabic is a plus.

Skills:

1. Strong organisational skills with attention to detail.
2. Proficiency in retail management software and reporting tools.
3. Ability to prioritize and manage multiple tasks in a dynamic environment.
4. Strong numeracy and literacy skills for data analysis and reporting.

Why Join Us:

1. Be part of a global brand that values quality, teamwork, and innovation. Lead a dynamic team at one of the regions most iconic retail destinations, where you'll have the opportunity to make an impact and grow in your career.