• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Consistently monitor the quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints/queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).