Retail Sales Representative

Timespans Of Decision

• Immediate/Planned approach depending on the urgency & need

Resource Complexity

• The technical & business knowledge of the role-holder needs to be proficient with the tools & applications that they would require.
• Product Complaint protocols and processes need to be strictly followed to avoid any organization & country norms.
• All permissions need prior access request approvals from IKEA and Al-Futtaim group.

Problem Solving

• To maintain Product Complaint protocols and processes.
• All problems faced by the role-holder are concrete and occur regularly.
• Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered.
• Problems are addressed using methods learned previously and are often overcome by direct or error.

Discretionary Authority

• Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported.
• The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.

Internal & External Collaboration

• The role-holder is rarely required to initiate process or procedural change themselves.
• Where collaboration is required, it is with other front-line colleagues often in the same location and often in proximity.
• Collaboration is mainly for the purpose of coordinating input.

Required Skills

Required Skills to be successful

• Previous sales experience.
• Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers.
• Active selling and support customers with product expertise through digital channels.
• Customer service skills to listen to the concerns of a customer and be able to address their needs.
• Tech Savvy to be able to get a grip of all the digital tools and use them in a fast and efficient way.

Role

What equips you for the role

• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
• A strong understanding of the products and services.
• Patience when handling tough cases.
• Experience with help desk software and remote support tools.