Retail Sales Representative

MAIN RESPONSIBILITIES

•Master Patchi's product knowledge to be able to act as a customer advisor.

•Offer an excellent customer experience, through storytelling, customer care and attention to details.

•Successfully complete the sales ceremony and upsell when possible.

•Develop the customer database, including VIP and non-VIP clients.

•Maintain the boutique's hygiene and identity following Patchi and VM's guidelines.

•Monitor competition by gathering current marketplace information on pricing, new products, delivery schedules, merchandising techniques, etc.

•Resolve customer complaints by investigating problems, offering solutions and making recommendations to management when applicable.

•Maintain professional and technical knowledge by continuous learning initiatives and through company offered trainings.

•Work as a team, contributing to the achievement of boutique targets and coming up with sales initiatives when needed.

•Go the extra mile in customer service, differentiating our service from competitors'.

•Support in monitoring products' stock and highlight shortages when applicable.

•Assist with the boutique inventory when requested.

EXPERIENCE & EDUCATION

•Chinese Speaker.

•Minimum 2 years of sales and customer service experience.

•Customer oriented approach and excellent interpersonal/communication skills.

•Energized and ready to take initiatives when needed.

•Ability to work under pressure and maintain temper.