Retail Sales Representative

The Retail Sales Representative is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
What you will do:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness, providing a high level of customer service at all times, both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code, assists the Store Manager with day-to-day Store Operations including opening and closing, and runs the Store in the absence of the Store Manager if required.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting, trains new staff on the Point of Sale (POS) operation, and is responsible for corrective action at the POS to ensure smooth customer service is uninterrupted.
• Provides customers with current relevant information about the product, assists with ensuring compliance with in-store procedures regarding pricing and ticketing to protect the company against any loss related to incorrect pricing.
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness, and attempts to add on to the sale.
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.
• Sincerely thanks all customers for shopping as they exit the store and invites them back.

Miscellaneous Responsibilities

• Participates in and attends all store meetings and related functions.
• Represents a positive attitude toward the merchandise, the brand, and the company.
• Participates in all inventories.
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales goals.
• Satisfactorily completes all duties as assigned by management.
• Is punctual and adheres to designated work schedule.
• Is flexible and works well with peers and management to accomplish duties.
• Follows company Policies and Procedures 100%.
• Performs housekeeping duties as required.

Required Skills to be Successful:

• The Retail Sales Rep should have a friendly and engaging personality and be comfortable working with members of the general public.
• Communication: The ability to clearly explain product features, answer questions, and handle customer inquiries effectively.
• Active Listening: Paying attention to customers' needs and responding appropriately.
• Problem Solving: Handling customer complaints or issues in a calm and professional manner to ensure customer satisfaction.
• Empathy: Understanding and addressing customer concerns with compassion and patience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
• Confident, helpful, polite, and physically fit.
• Stock replenishment.

What Equips You for the Role:

• High School diploma (Bachelor's Preferred).
• 4-5 years’ experience in the watch industry.
• Proven ability to achieve goals.
• Good personality.
• Good communication skills.
• Excellent relationship skills.
• Accountability.