Retail Sales Executive

• Receive the customer and engage with the customer to understand the customer’s requirement.

• Introduce various product offerings to the customers and facilitate the customer’s buying decision.

• Prepare the estimate of the products selected and complete the sales transaction through the PDA Device.

• Achieve category-wise sales targets for the allocated section.

• Promote and enroll customers in schemes, highlighting and promoting their benefits.

• Support customers in the scheme opening process.

• Engage children with suitable gifts (balloons, coloring books, etc.).

• Understand the queries and complaints from the customer and address them with the right solution (take support from store leadership wherever required).

• Manage customer experience in the assigned section as per established guidelines, supporting all after-sales queries.

• Identify potential customers and refer them to the store.

• Telecalling (if applicable) - calling up new customers, inviting existing customers and leads for promotional events, campaigns, etc.

• Pack products appropriately according to the product category.

• Maintain proper and attractive display of the products at the appropriate counter, free from dust and dirt daily.

• Monitor stock in the section and ensure adequate stock for sales.

• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the allocated section.

• Report the sold stock in the section for reordering to the sales manager for timely stock replenishment.

• Monitor dead stock and liaise with the store manager to minimize the same.

• Transfer stock to the locker at the close of the day; maintain the safety of jewelry displayed to customers and communicate promptly to superiors about any potential theft.

• Adhere to cost-saving practices undertaken in the store.

• Provide discounts within one’s limit, obtaining approval from store leadership for further discounting (if any).

• Billing - entering accurate details of customers (Name, Address, Date of Birth, etc.).

• Support the sales team in the collection of cash and card transactions from customers.

• Develop and maintain relationships and networks with competitors to leverage leading practices & learning to improve store-level processes.

• Provide support to the marketing team for potential customer visits and exhibitions.

• Any other additional responsibilities could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer, and HR.