Retail Operations Manager

Description

• Providing the finance and planning departments with store input for the financial and merchandise planning activities; e.g., new stores, expected sales densities.
• Defining store profiles (e.g., by location, customer type, weather) and grouping stores accordingly, defining (statistically) the main attributes of profiles in terms of customers, products, and customer choices.
• Providing a direct link to regions and spending time discussing with, and on location with selected stores to solicit and collate feedback from the field.
• Providing weekly store-level synthesis of store performance, containing store-level product insights, emerging trends, etc.
• Attending weekly in-season trading meetings to provide store planners and merchandisers with store-level insight.
• Coordinating regular collection of feedback from stores (via formal questionnaire) on what is working well.
• Providing input into the expansion function on their pro-forma new store forecasts as part of the new store approval process.
• Defining standards, processes, and main magnitudes at stores, e.g.:
• Store characteristics (key figures, organization, and layout).
• In-store and back office operations.
• Storage capacity.
• Customer experience areas (e.g., waiting time).
• Breakdown of overall store hours by staff member and activity.
• Traffic and staffing levels.
• Identifying best practices across stores.
• Defining guidelines, based on expertise and best practices.
• Communicating guidelines to stores in an understandable and actionable way, so that the store manager can apply them.

Education
Masters in Business Administration
Around 8 Years of Retail experience (preferably Footwear or Garments).

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