Retail Operations Coordinator – Zimmermann, Middle East

On behalf of Zimmermann, we are hiring for a Retail Operations Coordinator to join the Middle East team.

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What you’ll be doing:

Our Retail Operations Coordinator is responsible for developing, maintaining, and upholding ZIMMERMANN business policies for the Middle East retail network in line with business directives. Provide store teams with the necessary tools, processes, training, and support required to achieve sales budgets.

Provide comprehensive support to the retail stores and teams to achieve stores’ sales targets. Support the execution of an exceptional client experience through detailed management of retail operational efficiencies. Identify opportunities that support business growth in the region and implement strategies that meet and exceed all retail KPIs. Evaluate existing Policies and Procedures (P&P) and ensure these promote consistency, productivity, and performance, and are in accordance with market legislation, enacting any relevant changes with the approval of the Retail Manager and Global Support function.

Broad Areas of Responsibilities will include:

• P&P are created in accordance with the business needs, are 100% accurate, and are always up to date.
• Daily and weekly reports are prepared accurately and in a timely manner.
• Administrative tasks and reports are completed accurately and within the required timeframe.
• Weekly reports on clients’ details entered into the database are checked and reported to the stores and the retail team.
• Stores’ client database is managed in line with business expectations.
• Stores acquire and grow the Zimmermann client database accurately ensuring full compliance with local legislation (e.g., GDPR).
• Clients are contacted in compliance with local legislation (e.g., GDPR).
• Retail budgets are prepared accurately and in a timely manner.
• Retail operations costs are controlled according to budget.
• Stores’ sales targets are achieved.
• Packaging and stationery budgets are prepared and managed according to the stores’ needs.
• Packaging stock take is conducted monthly.
• Stores retail activities are managed in line with the needs of the business.
• Retail projects are prepared with accuracy and in a timely manner.
• Store opening checklist is prepared and maintained with accuracy.
• Communication with the team is conducted in a professional and timely manner.
• Launches, VIP Events, VIP Sale Preview, and In-Store Events are communicated to the stores in a timely manner.
• Stores’ WHS is compliant with local legislation.
• Administrative tasks and reports are completed within the required timeframe and without errors.
• Zimmermann’s P&P are adhered to at all times.

What you’ll need to succeed:

• The applicant should have previous experience in a leadership role within a fashion retail store.
• Currently based in the UAE.
• Arabic language would be an additional benefit for this role.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.