Retail Manager

Responsibilities:

1. Keep up to date with market trends pertaining to industry/trade/product category, customer preferences, and competitor activities. Ensure stores are informed on market trends.
2. Prepare sales analyses and reports on operational issues, market trends, competitors, and customers to facilitate overall decision-making on brand management strategy – per brand.
3. Responsible for the preparation of stores for principal visits to build and strengthen the brand.
4. Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager.
5. Monitor sales figures against forecasts, analyze and interpret trends, and capitalize on data to maximize sales and profit.
6. Manage and control all aspects of stock management of the brand, ensure adherence to procedures, and guide the team towards achieving targeted stock levels and minimizing stock loss.
7. Implement and monitor store operations policies and procedures to ensure full compliance.
8. Contribute to sales plans for the brand, implement activities as per the agreed plan, and carry out cost control measures to achieve set targets vs budgets.
9. Accountable for implementing and overseeing omni-channel initiatives in your store, such as Click & Collect and Clientelling.
10. Foster a customer-centric mindset in all business activities, including the management of the brand's personal shopping service.
11. Responsible for delivering a best-in-class retail experience, encompassing customer satisfaction, visual merchandising, and employee engagement.
12. Provide consistent coaching and feedback to the store team, ensuring accountability.
13. Regularly engage on the sales floor to offer real-time coaching and uphold standards of education and customer service.

People Management Roles and Responsibilities:

1. Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

About You:

Education/Certification and Continued Education:

1. Graduate in any discipline.

Years of Experience:

1. 5-7 years’ experience of successfully running a profitable retail store.