Retail Business Governance Senior Officer | Abu Dhabi, UAE

Retail Business Governance Senior Officer

Location: Abu Dhabi, United Arab Emirates

Role Purpose:
Overseeing and ensuring the effective governance and compliance of retail banking operations. This role ensures that the retail banking division adheres to regulatory requirements, internal policies, and risk management frameworks, while supporting the achievement of business goals. The officer will monitor, assess, and implement controls to mitigate operational risks, identify areas of improvement, and maintain a strong culture of compliance and operational efficiency.

Key Accountabilities of the role

Governance Framework:

• Implement, and maintain governance frameworks and policies for retail banking to ensure compliance with industry regulations and internal standards.
• Oversee the application of governance practices across retail banking channels, ensuring alignment with the bank's broader strategic objectives.
• Act as a subject matter expert on governance, providing guidance to leadership and business units on best practices and regulatory requirements.

Risk Management & Compliance:

• Monitor and assess the effectiveness of risk management practices within retail banking, ensuring they are aligned with governance policies and regulatory requirements.
• Identify and mitigate potential risks that could impact the bank's retail operations, including operational, regulatory, and reputational risks.
• Ensure retail banking teams comply with all internal and external regulatory requirements, including audits, compliance checks, and reporting.

Policy and Procedure Management:

• Enforce policies and procedures to promote best practices and governance controls across the retail business.
• Conduct regular reviews of policies and procedures to ensure they remain relevant, effective, and compliant with industry standards and evolving regulations.

Incident Management:

• Oversee the investigation and resolution of governance-related issues or incidents within the retail business, ensuring proper escalation and corrective actions are taken.
• Maintain records of governance issues, non-compliance events, and corrective actions to track trends and identify opportunities for process improvement.

Improvement:

• Identify opportunities to enhance governance frameworks, processes, and practices within the retail banking business.
• Work with management to integrate continuous improvement initiatives into the governance processes to maintain high standards of operational efficiency and compliance.

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor's degree in Business Administration, Finance, Law, Risk Management, or a related field.

Previous experience required (if any) and qualifications required (if any):

• Minimum of 8-10 years of experience in governance, risk management, Internal Audit or compliance roles within retail banking or financial services.
• Strong understanding of governance structures, regulatory requirements, and best practices in retail banking.
• Excellent communication and presentation skills, with the ability to influence and collaborate with senior management.
• Strong analytical and problem-solving abilities, with attention to detail in monitoring governance processes.