Retail Assistant Manager

To ensure a smooth and efficient operation in the retail department in relation to the core process, thus directly impacting the delivery of the experience. The position ensures that retail outlets, sales carts, and photo booths always meet the highest standards of cleanliness, presentation, and visual display. Manages the team of direct reports in such a manner that the department’s performance always reaches or exceeds our customers’ expectations. Some minor administrative duties.

Responsibilities:

• Manages a team of Team Leaders and their respective front line colleagues to include their on and off the job training, daily attendance, grooming, coaching, appraisals, and personal development plans.
• Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues.
• Plan, book, and deliver on and off job training as required to ensure the best possible service standards as well as colleague development.
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
• Ensure departmental policies, procedures, and performance standards are being implemented and maintained throughout their area.
• Review departmental policies, procedures, and performance standards to ensure these are up to date, correct, and propose changes as appropriate to ensure high levels of customer service.
• Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager.
• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager.
• Review accuracy of any checklists and records completed in their area and analyze.
• Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and, as appropriate, taking action to affect either.
• Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage.
• Participate in daily operations alongside their colleagues setting a positive example.
• Foster a harmonious atmosphere among colleagues in their area and bring team members together through team activities.
• Ensure that all merchandise outlets are ready for operation on a daily basis.
• Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests.
• Investigate cash variances.
• Handle web/call enquiries/complaints. Help guests by providing information: answering questions, obtaining merchandise requested, assisting in completing the payment transaction, and preparing the merchandise for delivery.
• Monitor visual merchandise standards.
• Prepares reports by collecting, analyzing, and summarizing information of slow and fast moving items.
• Develop sales initiatives and strategies.
• Assist in yearly inventory and outside revenue generating events.
• Maximize profits by controlling labor costs and expenses.
• Assist Team Leaders on a daily basis to manage the shop floor and colleagues.
• Assists the Outlet Manager/Merchandise Manager with projects and tasks.
• Ensuring that the departmental key performance indicators (KPI) goal for guest satisfaction and mystery shopper scores are met consistently.
• Achieving the departmental per cap.
• Ensures that merchandise outlets, sales-carts, and photo booths always meet the highest standards of cleanliness, presentation, and visual display.
• Participate in daily operations alongside their colleagues setting a positive example.
• Approving schedules and leave requests.
• Maintaining health and safety standards.
• Any other tasks that may be required from time to time to perform other duties to meet the needs of the business.

Essential Qualifications:

• Higher secondary or equivalent.
• 3 years in a similar role in a retail environment.
• Good spoken and written English skills.
• MS Office suite.
• Excellent management and interpersonal skills.
• Training and performance evaluation skills.
• Excellent computer and conflict resolving skills.

Desirable Qualifications:

• Bachelor’s degree.
• 2 years working in a fast-paced retail setup.
• Any other language would be an advantage.