Restaurant Supervisor

As Restaurant Supervisor, you will supervise the restaurant operation to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all local regulations concerning health, safety, or other requirements.

At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Some of your main role responsibilities are:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
• Ensure that the restaurant is cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Educate and train all team members in compliance with local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
• Ensure that all team members are confident and familiar with all information regarding the outlet, menu, hotel, and facilities.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Preferably a qualification in Hospitality Management.
• 2-3 years experience in a similar position or a related field with a proven track record of success.
• Experience in a 5-star luxury hotel company is essential.
• Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds. Second language skills desired (Arabic, German, Russian).
• Ability to work as part of a diverse team with colleagues from different cultures and countries.
• Maintain high confidentiality regarding guest privacy and any related hotel matters.
• Passionate about people and service.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".