Restaurant Supervisor

Responsible for assisting in planning and managing operations in assigned restaurant in order to exceed company targets for growth and profitability with outstanding product and service execution.

Responsibilities:

1. Overseeing day-to-day operations of the restaurant.
2. Managing the restaurant as an independent profitable unit and setting performance standards.
3. Planning, organizing, directing, and managing all activities within the outlet to achieve maximum guest satisfaction by providing high standards of Food and Beverage quality, presentation, and service.
4. Ensuring high-quality customer service.
5. Handling customer complaints and being a proactive problem solver.
6. Monitoring customer satisfaction and feedback.
7. Managing inventory, ordering supplies, and controlling costs.
8. Monitoring and managing financial transactions, including cash handling and POS system operations.
9. Monitoring food preparation and service to ensure consistency.
10. Conducting regular inspections to ensure cleanliness and adherence to standards.
11. Assisting in on-job-training for all staff (trainee, waiter, senior waiter) and mentoring servers needing job skills improvement, customer service, product knowledge, and safety practices.
12. Ensuring that all employees are knowledgeable about menu items, procedures, and customer service standards.
13. Working closely with the restaurant manager and other supervisors to achieve organizational goals.
14. Ensuring a good organization for the smooth running of the operation by using the checklist and service standards set in the Module.

Experience:

• Minimum 2 years' experience as Supervisor or similar role in the hospitality industry.

Essential Knowledge, Skills, and Abilities:

• Strong leadership and communication skills.
• Excellent customer service skills and a passion for delivering exceptional dining experiences.
• Knowledge of food safety regulations and health standards.
• Knowledge of inventory management, cost control, and financial analysis.

Qualifications:

• High school diploma or equivalent; additional education or certification in hospitality management is a plus.

Other:

• Equal Opportunities: We are committed to achieving equal opportunities in the way we deliver services to our customers and employees. We expect all employees to understand and promote this policy at work.
• Health and Safety: All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help apply our health and safety policy.
• Customer Focused: We put our customers' needs and expectations at the heart of all that we do. We expect our employees to have a full understanding of those needs and expectations so that we can always provide high-quality, appropriate services.

Our Values: We expect all our employees to demonstrate and promote our values.